Return & Refund Policy
Effective Date: April 5, 2026
At Unbroken Technologies, we strive to ensure complete satisfaction with our services. Please review our return and refund policy below.
1. Digital Services & Software Development
Since our primary offerings are digital services including web development, mobile app development, UI/UX design, and digital marketing, the following terms apply:
Once a project milestone has been approved and delivered, it is considered final and non-refundable.
Refund requests for ongoing projects must be submitted before the next milestone begins.
Custom development work that has been completed as per agreed specifications is non-refundable.
2. Eligibility for Refunds
You may be eligible for a full or partial refund in the following cases:
Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeline without prior communication.
Significant Deviation: If the delivered work significantly deviates from the agreed project scope and specifications, and we are unable to rectify it.
Duplicate Payment: If you were charged twice for the same service.
Project Cancellation: If the project is cancelled before any work has commenced.
3. Non-Refundable Items
The following are non-refundable:
Consultation fees and discovery session charges
Third-party costs (domain registration, hosting, premium plugins, stock images, etc.)
Completed and approved project milestones
Rush or expedited service fees
Services already rendered and accepted
4. Refund Request Process
To request a refund, please follow these steps:
Email us at unbrokentechnologiesit@gmail.com with the subject line "Refund Request".
Include your invoice number, project details, and reason for the refund request.
Our team will review your request within 5-7 business days.
You will receive a written response with the decision and any applicable next steps.
5. Refund Timeline
If your refund is approved:
Refunds will be processed within 10-15 business days.
The refund will be credited to the original payment method used.
Bank processing times may vary and are outside our control.
6. Partial Refunds
In cases where work has partially been completed, a partial refund may be issued based on:
The percentage of work completed
Resources and time already invested
Third-party costs already incurred
7. Dispute Resolution
If you are unsatisfied with the refund decision, you may escalate the matter by contacting our management team. We are committed to resolving all disputes amicably and fairly.
8. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.
9. Contact Us
For any questions regarding this policy, please contact us:
Email: unbrokentechnologiesit@gmail.com
Phone: +91-8918035775